Terms & Conditions

1. Acceptance of Terms

By accessing or using the Novaa Solutions website (novaasolutions.ca) or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Our Services

Novaa Solutions provides digital marketing services including, but not limited to, social media management, content creation, advertising, branding, and strategic consulting. The specific scope, deliverables, and terms of any engagement will be outlined in a separate service agreement or proposal agreed upon by both parties.

3. Intellectual Property

All content on this website — including text, graphics, logos, images, and code — is the property of Novaa Solutions or its content suppliers and is protected by applicable intellectual property laws.

Creative assets produced for clients as part of a paid engagement become the client's property upon full payment, unless otherwise specified in a written agreement. Novaa Solutions retains the right to display such work in its portfolio unless the client requests confidentiality in writing.

4. Client Responsibilities

Clients engaging Novaa Solutions agree to:

• Provide accurate and complete information required for service delivery
• Review and approve deliverables within agreed timeframes
• Ensure that all materials provided to Novaa Solutions (logos, images, copy, etc.) do not infringe on third-party rights
• Make payments as outlined in the agreed proposal or invoice

5. Payment Terms

Payment terms are specified in individual service agreements or invoices. Unless otherwise agreed in writing, invoices are due within 14 days of issue. Late payments may result in service suspension. Novaa Solutions reserves the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, currently set at 8% above the Bank of England base rate.

6. Limitation of Liability

Novaa Solutions provides digital marketing services with reasonable skill and care, but cannot guarantee specific results such as particular follower counts, sales figures, or search rankings, as these are influenced by many external factors beyond our control.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the above, our total liability to you in connection with these Terms, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to Novaa Solutions in the three months preceding the event giving rise to the claim.

7. Consumer Rights

If you are a consumer (an individual acting outside of a business context), you may have additional rights under the Consumer Rights Act 2015, including the right to services being performed with reasonable care and skill. Nothing in these Terms affects your statutory rights.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives the termination of any service agreement.

9. Termination

Either party may terminate an ongoing service engagement by providing written notice as specified in the relevant service agreement. Upon termination, the client is responsible for payment of all work completed up to the termination date. Termination does not affect any rights or liabilities that have accrued prior to termination.

10. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. Novaa Solutions has no control over the content or practices of those sites and accepts no responsibility for them.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

13. Contact Us

For questions about these Terms and Conditions, please contact us at:

Novaa Solutions
hello@novaasolutions.ca