Privacy Policy

1. Who We Are

Novaa Solutions is a digital marketing agency based in the UK. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website at novaasolutions.co.uk or contact us.

2. Information We Collect

We collect information you voluntarily provide, including:

• Your name and email address when you complete our contact form or sign up for our free guide
• Your company name and details about the services you are interested in
• Message content and any other details you share in correspondence
• Basic usage data collected automatically via analytics tools (pages visited, browser type, referring URL)

We do not collect payment information directly. Any transactions are handled by third-party processors operating under their own privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to enquiries and provide services

  Lawful basis: Contract / Legitimate interests

  Retention: 3 years from last contact

• Send you the free guide you requested

  Lawful basis: Consent

  Retention: Until you unsubscribe

• Send you occasional marketing emails

  Lawful basis: Consent

  Retention: Until you unsubscribe

• Improve website and marketing (analytics)

  Lawful basis: Legitimate interests

  Retention: Anonymised after 26 months

• Comply with legal obligations

  Lawful basis: Legal obligation

  Retention: As required by law

We will never sell your personal information to third parties.

4. Email Marketing

If you sign up to receive our free guide, you will also receive occasional marketing emails from Novaa Solutions. You can unsubscribe at any time using the link in any email we send, or by contacting us directly.

We will not send marketing emails unless you have given clear consent to receive them.

5. Cookies

Our website uses cookies to enhance your browsing experience and to understand how visitors interact with our site.

We use analytics cookies such as Google Analytics to understand how our site is used. Under the Privacy and Electronic Communications Regulations 2003, as updated by the Data (Use and Access) Act 2025, certain analytics cookies that do not identify you personally may be used without requiring your prior consent, where they are used solely to measure website performance.

You can control cookie preferences through your browser settings at any time.

6. Data Storage & Security

Contact form submissions and enquiry data are stored securely using Supabase, a cloud database platform. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No transmission method over the internet is completely secure, but we follow industry best practices.

7. Third-Party Services

We use the following third-party services, each operating under their own privacy policies:

• Google Analytics — website usage analytics
• Supabase — data storage and form submissions

We recommend reviewing the privacy policies of these services directly.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time where processing is based on consent
• Object to processing based on legitimate interests
• Raise a data protection complaint with us directly (see Section 9)

To exercise any of these rights, contact us at nadiyah@novaasolutions.co.uk.

9. Data Protection Complaints

If you have a concern about how we have handled your personal data, you can raise a complaint with us directly. This is a legal right under the Data (Use and Access) Act 2025, in force from 19 June 2026.

To submit a complaint, email nadiyah@novaasolutions.co.uk with the subject line 'Data Protection Complaint'. We will acknowledge your complaint within 30 days of receipt and provide a full response without undue delay.

If you are not satisfied with our response, you may escalate to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after any changes constitutes acceptance of the revised policy.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data:

Novaa Solutions
nadiyah@novaasolutions.co.uk
novaasolutions.co.uk